Vietnam’s social media landscape – 3 key platforms and how brands can get the most out of each

Digital literacy has exploded among the Vietnamese populace in the last decade, and social media has naturally followed. With 57 percent of the country now active on social media, there is unprecedented opportunity for brands entering Vietnam to reach their Read More …

Why don’t Vietnamese companies use social media in a crisis?

A previous article talked about why Vietnamese companies should use social media more for crisis communication. Now we’ll explore some reasons why they don’t, and why most of those are mistaken.   1. They want to distance themselves from the Read More …

5 social media lessons for ASEAN airlines from the United saga

Most frequent fliers recognize that service quality among ASEAN airlines generally surpasses the service quality of U.S. Airlines. Nonetheless, there are several lessons we can take from the recent social media fiasco sparked by the shockingly abrasive service given to Read More …

5 reasons why Vietnamese companies should use social media in a crisis

Doing public relations in times of stability is one thing, but what do you do when something goes wrong? Crisis communication as a subset of public relations is a fairly young practice in Vietnam. Just as companies and PR firms Read More …

New Year, New Us: Vero IMC Vietnam is now called EloQ Communications

To go along with the new year, we’d like to announce our own renewal. Note that this isn’t just the usual resolution. As of January 1st, the Vietnamese subsidiary agency formerly known as Vero IMC has been reborn as the Read More …