The emergence of social media brings along many benefits for global netizens. It connects people, creating a seamless information flow regardless of space and time. But the popularity and the ease of engagement of social media also abet the spread Read More …
This article is originally published on the blog of Communiqué PR, EloQ’s fellow member in the Public Relations Network (PRN). As social media usage continues to grow in Vietnam, brand impersonation has become a problem. This article will outline how Read More …
Crisis communication is attracting more interest in the modern world of communications. Digitalization and the advancement of Internet has given consumers the privilege to respond to brand’s messages. Sometimes, these responses go out of control and escalate into a communications Read More …
Corporate social responsibility (CSR) nowadays does not translate only into products and services offered or large-scale CSR programs. The new generation of consumers requires businesses to respond promptly to major social issues and take action. Speak up or not? Amid Read More …
Nowadays, social media have become primary sources of information. During a crisis like the COVID-19 pandemic, how should social media be mastered and employed in a responsible way? I have some recommendations that will help marketers utilize social media in Read More …
The role of social media in crisis communication Organizations often confuse between two concepts: crisis management and crisis response. Many clients came to me asking to “manage” their crisis, but at that moment many problems had arised, therefore what they Read More …
Social media channels offer both advantages and limitations for crisis communication compared to using traditional media channels alone, such as holding press conference or releasing a correction press release. Advantages of social media channels are their speed, ease-of-reach, and interactivity, Read More …
Many corporations have very strong social media presence, with high volume of engagement between the company and its audience; but engaging widely does not mean engaging wisely. Especially during crises, a good social media crisis management plan directs the company’s Read More …
In Vietnam, social media has become one of the most popular communication platforms. Despite the powerful effect of social media in conditioning a crisis, and the trend to integrate social media into crisis management strategies in many countries, Vietnamese companies Read More …
Following the disasters of Ethiopian Flight 407 and Lion Air Flight 610, critical voices have demanded that Boeing immediately ground all of its 737 Max 8 planes . News media questioned not only the planes’ safety, but also the delayed Read More …
